Our Commitment to Quality

 

​​​

Through rigorous standards, continuous improvement, and a passion for innovation, we empower our clients with tools and services they can trust. Our quality approach is rooted in compliance with international standards, a strong quality management system, and a highly skilled team committed to impartiality, confidentiality, and customer satisfaction.
 

For insights into our quality documentation in compliance with ISO/IEC 17025:2017 – the international standard for the competence of testing and calibration laboratories – please contact us. We are happy to provide further details on our commitment to excellence and reliability. We are also open to external audits and have successfully undergone them in the past, demonstrating our dedication to maintaining the highest standards.

​​​​​​​

​​​

Quality Policy

​

FIBER LABS prioritizes continuous improvement across all operations to guarantee the accuracy, reliability, and timeliness of our testing results, exceeding customer expectations and fulfilling stakeholder needs.

​

Our quality policy includes:

• Adherence to the technical requirements of ISO/IEC 17025 and relevant regulatory standards.

• Maintaining a highly skilled workforce through ongoing training and development programs.

• Utilizing and maintaining state-of-the-art, calibrated, and validated testing equipment and workflows.

• Implementing a robust quality management system with documented procedures for all critical processes.

• Proactive risk management and continuous improvement within our testing activities.

• Delivering high-quality customer service by actively understanding and exceeding client needs.

• Ensuring impartiality and confidentiality in all testing activities.

• Maintaining clear and consistent communication with all stakeholders, including clients, regulatory bodies, and collaborators.

​

We achieve these objectives through:

• Regular management reviews of the quality management system for sustained effectiveness.

• Participation in proficiency testing programs and internal audits to verify the accuracy and reliability of our testing results.

• Fostering a culture of quality awareness and continuous improvement among all employees.

• Implementing measures to minimize or eliminate any identified risks to impartiality.

• Maintaining secure sample and data handling practices in accordance with service agreements.

​

FIBER LABS’ management team is fully committed to providing the resources and support necessary to achieve these goals and ensure the continued success of our quality management system.