Question 1

Are your testing services available internationally?

Accepted Answer

Yes, our testing services are available internationally. Our experienced team has collaborated on numerous global mechanical testing projects.

Question 2

Do you have examples of studies performed in the past?

Accepted Answer

Yes, to see examples, please check our testing devices page or browse through the publication page.

Question 3

What are the shipping options for biological samples prepared abroad?

Accepted Answer

Biological samples prepared abroad are typically shipped to our facility on ice or dry ice after freezing at -80°C. We can recommend specialized carriers to ensure safe transport. Contact us for more details on our shipping processes.

Question 4

Who can I contact if I have questions?

Accepted Answer

If you have any questions or comments about our services, visit our contact page for all the details you need.

Question 5

How can I make a complaint?

Accepted Answer

We want to hear from you if something has not met your expectations. Your feedback helps us put things right and improve our service. Click here to make a complaint.

Question 6

Can you help me determine the right tests for my product?

Accepted Answer

Absolutely! We specialize in helping you identify the right tests for your product. Share your request with us, and we'll discuss options based on the mechanical properties you're targeting.

Question 7

Can I request a pilot test before committing to a full study?

Accepted Answer

Yes, for custom tests, we always begin with a pilot test. For standardized tests, we may also start with a pilot test based on your product's needs. Afterward, you can decide how to proceed with the full study.

Question 8

Where is the lab located?

Accepted Answer

The lab is located on the KU Leuven Science and Technology campus in Heverlee, Belgium. Visit our contact page to see how you can reach us.

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Frequently Asked Questions